Return Policy

At Béalia, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Conditions

• The item must be returned in its original condition
• It must not have been used or damaged
• It must be returned in its original packaging
• Proof of purchase (order number) is mandatory

Items Not Eligible for Return

For hygiene and safety reasons, certain used or opened products cannot be returned, except in case of defect.

Return Procedure

1. Contact our customer service at: contact@bealia.fr
2. Indicate your order number and the reason for the return
3. We will provide you with return instructions
4. Send your package to the address provided

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Refunds

Once the product is received and inspected, we will inform you of the acceptance or refusal of your refund.

If your request is accepted, the refund will be processed via your original payment method within 5 to 10 business days.

Defective Product or Error

If you receive a defective or incorrect product, please contact us immediately at contact@bealia.fr with photos of the product. We will cover the costs and offer a replacement or a refund.

Contact

For any questions regarding returns, you can contact us at: contact@bealia.fr